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Wellbeing Support

Life is full of ups and downs and managing your own wellbeing can sometimes feel like riding a rollercoaster of emotions.  North Wales Fire and Rescue Service recognise that everyone has a mental health, just like physical health, which needs to be managed and balanced in order for employees to thrive in the workplace and reach their full potential.

The level of wellbeing help and support has been recognised with the Corporate Health Platinum Award.  This ensures that everyone feels supported and there is always someone to talk if you need.


Blue Light Champions are volunteers within the Service who take action to raise awareness of mental health problems and challenge mental health stigma in the workplace.


The Colleague Support scheme offers private and confidential access to an understanding and supportive listener. Employees can voluntarily access the scheme at any time to talk through any issues they may be experiencing.

Individuals within the Service have undertaken specialist training to help with any issues staff feel they need to discuss confidentially.


As part of its overall staff welfare strategy, NWFRS maintains a Critical Incident Debrief scheme to provide support and assistance to members of staff who may have experienced a potentially traumatic event, or an event where the application of the Scheme may be appropriate or beneficial to the individuals involved.


Care first is the provider of the Service’s Employee Assistance Program, which provides emotional and practical support for issues at home or work. The services are available online, and via a Freephone number, 24-hour a day, 365 days of the year.


Live Fear Free

0808 80 10 800

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