We are here when you need us - protecting lives, homes and communities across North Wales.

North Wales Fire and Rescue Service is here to keep people safe — protecting communities, businesses and visitors across 2,400 square miles of North Wales.

We serve a population of over 678,000 people, as well as the hundreds of thousands of tourists who visit the region each year. Every day, around 900 dedicated staff work to prevent emergencies, respond to incidents and support our communities.

Each year we attend thousands of incidents, including fires, road traffic collisions and other emergencies, alongside responding to false alarms. We also work proactively with schools, businesses and local communities to reduce risk and improve safety.

Our service is supported by a modern fleet of fire engines, specialist vehicles and equipment — ensuring we are ready to respond whenever and wherever we are needed.

Our vision

Working together to reduce risk, protect what matters, and build safer communities now and for the future.

Our mission

Making North Wales a safer place to live, work and visit. 

Our values

• Service to the community- We put protecting our communities at  the very heart of everything we do. By working with our partners and other groups to reduce risk and being answerable to those we serve.
• Striving for excellence- We continually aspire to be the best at everything we do. by being innovative and open minded, welcoming feedback from others learning from experience recognising strengths as well as opportunities for development.
• People- We value each other by practising and promoting fairness and respect, supporting personal development, recognising merit being committed to honest integrity and mutual trust.
• Diversity and inclusivity- We enable people to fulfil their full potential no matter what their background or circumstances by appreciating differences, promoting equal opportunities, challenging prejudice and discrimination.

Our principles

	Our People Principle Being in the right place, at the right time, with the right skills. Ensuring a highly skilled workforce by recruiting, developing and retaining a motivated and bilingual workforce that represents and champions the diversity of the communities we serve
	Our Prevention Principle Working with partners to help make communities safer. Reducing risks to our communities, especially for those people who may be more vulnerable, through our established intervention programmes such as Safe and Well Checks and the Phoenix Project.
	Our Protection Principle Making businesses safer together. Providing businesses with expert guidance on fire protection to help ensure the safety of buildings, employees, and customers, thereby supporting businesses to grow. High-risk buildings are prioritised for  inspections, contributing to overall public safety
	Our Response Principle Providing an effective emergency response. Being ready to respond when you need us: to protect what matters to you, to save lives, reduce harm, and protect homes and  businesses
	Our Environment Principle Protecting and preserving our natural environment for future  generations. Adopting eco-friendly practices in our daily operations to cut down on carbon emissions and other environmental impacts and raise  environmental awareness amongst our staff and our communities